Map
Detailed Information
- Place Types Hospital
- Address 5901 Lac De Ville Blvd, Rochester, NY 14618, USA
- Coordinate 43.1125031,-77.5941743
- Website https://www.urmedicine.org/locations/highlands-at-brighton/cont
- Rating 1.9
- Compound Code 4C74+28 Rochester, NY, USA
Openning hours
- Monday 11:00 AM – 9:00 PM
- Tuesday 11:00 AM – 9:00 PM
- Wednesday 11:00 AM – 9:00 PM
- Thursday 11:00 AM – 9:00 PM
- Friday 11:00 AM – 9:00 PM
- Saturday 11:00 AM – 9:00 PM
- Sunday 11:00 AM – 9:00 PM
Photos
Reviews
Call bells not answered/shut off remotely; female perineal care not done properly/poorly; food not what was ordered and replacement meals never provided; left in bed all weekend even though I asked to get up; daily hygiene not given until noon on the weekend and only because I asked did they provide me the chance to clean myself. Some employees in direct care were rude and can’t be bothered. RUN.
Our loved one suffered a stroke at age 65. He has a complicated medical history including diabetes, atrial fibrillation and bipolar disorder . The medical care, rehab therapies and skilled nursing care at this facility were excellent. The patient care techs were prompt in answering the call light, and diligent in administering cares. The food was good with special holiday meals. The doctor and PA and NP were very approachable and willing to give updates. I am so grateful that he found a bed here. We love this staff. They are angels on earth.
Two years ago this summer, both my mother-in-law and my aunt-in-law were admitted here. At the time, if you had asked me if I expected either to be alive in two years, I would've answered negatively. Fast forward two years, both are still here, and their quality of life, while severely limited due to Alzheimer's Disease, is about as high as can be reasonably expected. We advocate consistently on their behalf, and I am sure there are times when the staff cringes at the idea of seeing us there. But they are always cordial to us. The place is much better run, and the staff far more caring and compassionate, than at Strong Memorial Hospital, which, while having a different mission, is nonetheless also part of the URMC umbrella. I won't pretend that everything there has been perfect -- it hasn't. But when it comes to the most important things -- keeping them alive and limiting decline in quality of life, and doing it in a caring and compassionate manner -- they've done an amazing job.
Extremely rude at the front desk. The staff for no reason at all seemed very angry.
My father was there and is was beyond disgusting and disrespectful..do NOT put your loved ones in this horrific place
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