Citizens Bank Supermarket Branch

I've been banking at this branch for as long as it's been open. I've never had an issue in all of my visits to this bank. Friendly staff, very helpful.

Needed to exchange a small amount of American currency to Canadian currency last minute. Was told by other banks this was the only one they knew that could. I called ahead of time to verify before making the 1hr trip out of my way that it could be done. When I got there the nice people behind the desk told me that since I didn’t have an account with them that it would cost the same amount of money that I wanted to exchange. What a WASTE of TIME. It would have been nice to be told this on the phone before driving out there. No wonder the currency exchange service at banks are disappearing. What a disappointment! I certainly will not be recommending this bank to anyone and will be letting the other banks know to warn their members before sending them.

Employees are more courteous and helpful than most banks. Banking hours are convenient with my long working days. Highly recommend.

Waited in the drive thru for over 5 minutes, so I just decided to go in. One person was being helped by one of the two clerks. The other was working on drive ups. I waited 12 minutes. I was trying not to be irritated but then as I was walking out, I saw 2 managers in an office literally doubled over in laughter. So, while you are being paid to work- but not working, my free time gets used up. Instead of coming out and helping, these two employees/bankers just goofed off. Shows how much they care about their customers.

Love love going to the bank