Chase Bank

This rating isn’t directed to the actual bank on Monroe Ave - this is about the 1-800 customer service number . Chase has been sending me mail for a company named “Rochester Beer Run LLC” for a good year now. I have lived at my address for 6+ years and have no idea what this business is. I was just on the phone for over 40 min and CONTINUALLY transfers to the “correct” department only to be told that I need to be transferred again. WHAT A NIGHTMARE! I got so frustrated that I gave up and hung up. One of the ladies pretended to not be able to hear me when i could hear myself in her speakers thru her own mic, so yeah there’s that. All I want is for the mail to stop coming to my address and apparently you have to know the president personally to talk to anyone who has a clue about what department does what. Planning to move my business elsewhere due to this situation. What a joke.

Love this bank.Of all the banks I have done business with. Chase is like a 2nd family to me.Their employees are so helpful,courteous and answers any all questions. Keep up the great job at all Chase banks.You need more locations though.More is better in my book.

I had a terrible experience at the Chase Bank on Goodman and Monroe (I was the only one in the bank, waited 20 minutes, and the teller was very rude). I left and went to this bank. I was helped immediately by Digno, and he was very patient and knowledgeable. He hooked me up and I went on my way. Highly recommend.

Had to take care of some issues with my card. Staff was very helpful and took care of everything quickly.

This is a good branch. The drive-thru ATM is just around the corner on Monroe Ave.