KeyBank

Great and friendly employees

Have been a customer of this bank (not Key) but this branch for 40 years, stopped in today 7/15/17 to just have my signature as an executor of my fathers will... the will was written and by our attorney.... the one notary on staff was dismissive, said she couldn't do that and turned her back to me! Unbelievable! I went over to Evans Bank and the notary was professional, introduced herself, read through the document made sure I knew where to sign, notarized the documents and asked me the notary pledge! VERY DISAPPOINTED that I couldn't count on my neighborhood bank.

I had a very upsetting experience with the manager of this branch today. Long story short, i had a hold on a check, the date of release was today, no one could help with the situation but a manager. I talked to the manager and she had an attitude the entire time. Cut me off several times saying she cant release funds. Im not upset about the funds, im upset about the lack of professionalism as well as lack of customer service.nnHowever,nThis person called me back an hour after the initial phone call to resolve the situation and apologize for before. There are other wonderful workers of this branch like Bill Faus. He is very sweet and will answer any questions that you may have with your finances.

Great location busy corner if your trying to leave u will most likely be forced to take Harlem road to exit

I have always received good customer service at this branch.