Bank of America (with Drive-thru services)

Saturday hours are till noon. Arrive at drive thru and it's closed. No posted hours for drive thru, just bank hours posted. Called the bank and they claim its posted closed, sorry it's not and should be on the site since I drove all the way from lockport for contactless service. Three workers in the bank only one working as a teller. Then then as the line gets 5 people deep. The greeter takes a customer at the back of the line she knows. Highly less unprofessional.

This branch is the slowest branch my company uses. Whether a customer uses the drive thru or goes inside my trips to this bank always take forever. They do not care about helping their customers in a time efficient manor, and usually only 1 teller handling both inside and outside business. Branch manager just looks out the drive thru and does not help or come to window when cars are there and you're left sitting another 5 minutes waiting on a bank teller to be available. This is the worst bank I've ever been stuck banking with

Very inconsiderate person. Everyone is suffering during COVID times and this person drives us multiple times. Very upset

Horrible bank ... horrible staff. Disappointing

NEVER AGAIN.nI recently cancelled one of my Bank of America Credit Cards. I called the number on the back of the card and was transferred to the retention department. The clerk felt obligated to ask me why I was cancelling the account, to which I declined to give her an answer. I also replied that I was recording the conversation, which is not unlawful in NY State. The clerk replied that she would have to terminate the call if I continued to record the conversation. Well guess what, I am also cancelling my business credit account with BOA.