KeyBank

Worst service. Just slow, ridiculously slow, service. 25 minutes for a deive through teller transaction.

Thank you business owner for actually replying to comments. It is a rare thing I post a lot of reviews and anyone that replies to a one star, professionally I find to be a good business and give them an extra star for caring what people think. This means you were trying to change the practice is at your bank and do the best that you can do. Good for you and thank you for doing local business in the area.

My company uses this bank and they are rude! I would never get a personal account here!

Slowest bank anywhere. Drive thru takes 10 minutes. Not enough employees I guess and they are rude when you get tired of waiting for them while they are on phone. The way I see it answer phone after customers are taken care of in drive thru. Dont use this branch. Not worth it!

The worst service I have ever come across!!nnAnd here's why - 2 months ago my husband and I visited this branch of key bank to get me added to his HSA account. The first time it was such a long wait to meet the branch Manager that we had to just leave after 30 mins being tired of the wait!nThe second time we somehow got through and the branch manager helped us through added me into my husband's account and also issued my debit cards and told us that the cards are gonna arrive with in 10 days.nOnce I received my cards I tried to activate them and I couldn't do it on call!! So I had to visit the bank and that was the 3rd visit. This time I approached the other staff instead of the branch manager since it was a petty issue. And to my surprise the people behind the desk did not know what had to be done so they could not help me instead they were telling me to call up the number and get it done online! If I could have done that, am I a fool to visit the branch again??? Then they told me to wait for the branch manager. After a long wait we were frustrated and we left yet again!nAfter a couple of weeks we went back and this time it was a different branch manager and the previous one was no more working here and that person had not even forwarded my issue to the current one instead it just lay there!!! And the manager did something on the computer and told that my name had not been added yet! So it was all done again from the scratch god knows what was wrong. Then after a week I tried activating my card again but of no help.nnBy the my patience with this branch was done so we visited the Binghamton branch and my work was done in a span of 10 mins at my first visit! And the branch manager there explained what was the issue too!!nI might visit Binghamton branch i future but never this branch! Cuz coming here is just a waste of time and nothing else!