Trustco Bank

Sad. Went to get a certified check, clerk made an error which needed the manager to override. Manager was out on lunch. I had to wait until he got back. This place is from a different decade.

I regularly do business here for my kids' swim team. The staff often recognizes me and helps me when I have complex transactions. They're supportive when I have questions or need to request documents, and I rarely have a wait here. Unlike other banks in the immediate area, everyone working here seems able to handle transactions at the loan desks and the teller windows, meaning your wait is almost always minimal.nnParking is easy and you're just down the street from both a gas station and the police station, so it feels safe and convenient.

Love this branch. MIKE, Donnelly and all the tellers are the best ever!!!

Worst Customer service I have ever experienced.nRude with attitudes, make the customer feel as if they were doing the bank a favor.nManagers say they will call you back but never call back.nThe Branch will tell you to call customer service and customer service will tell you to call the branch back and no issues get resolved.nI will be closing all of my accounts with this bank as soon as I can make arrangements.

My mom had a thousand and change cashiers check she had the check in hand and they refused to give her her money she tried for years I’m giving them 2 stars because I used them for years and am only recently having problems can’t use my card anywhere taking my money out today