KeyBank

Everyone at this location is very rude . I go out of my way , just so I don't have to deal with the people here . They should get taught how to do their job by the one in lansingburgh, how can the people in lansingburgh be so sweet and then walking into the key Bank in downtown Troy is like walking into the devil's den. I say fire all of them and start over !

Incompetent staff. Came in with my GF because her count was hacked, and we wanted to close the account and reopen a new one. This lady had to call the keybank help line!! Why doesnt the worker know what to do. This worker literally had no idea what she was doing. Never been to a bank where the employee knew less than the customer. SMH

The manager was really helpful in notarizing my document. Cheers.

I went in with government issued documents and they spelled my name incorrect and then tried to lie when I addressed the issue saying that that is what my DMV NY issued drivers license says; when they in fact take copies of the information provided to file for evidence. Adding the fact in my account all my personal information was incorrect as well. They also issued me a brand new debit card with a chip that does not work so when I go to stores to purchase items, I hold lines up looking like I have zero money because the chip keeps failing to get to the swiping option. The manager/ supervisor does not care what an inconvenience this is nor has any of these issues been rectified at all. Again, on top of being escalated with the main customer service contact center. This is the first time in my life I have ever encountered such a crazy issue with any banks branch.

The hours are ridiculous. To be open from only 9 am to 4 pm on weekdays and then closed on the weekends? Not convenient at all. There are people who get out of work after 6 pm. At least open up at 8.