Hunterdon Healthcare System

Billing and customer service is the worse. This is the second time and second review on this operation. This is my second unfavorable review; first was on Hunterdon Medical Center. Nothing changed, same issues. Received a lab bill from two years ago and blamed on my Insurance.The statement from my insurance states otherwise. They lie and will place you into collections in a heart beat. Severely disorganized and incompetent is an understatement. Waited on the phone for an hour. If I didn't like my doctor as much as I do, there would be no way I would have anything to do with them. Atlantic Health is way more organized and professional. Highly advise to have lab work or any specialized procedures done outside of their network and save yourself a ton of aggravation.

Nurses are great. Aid are ok depending who you get. House keeping and others things no so good. Have asked about the trash bin being full for two days and they are still over full.

Corporate healthcare. We didn’t even get to the appointment before we decided to go with an private practice doctor. The entire system is cold, disorganized, and certainly not at all helpful when you are worried about health issues. We have had to cancel appointments with them 3 times now because there’s no internal communication. Terrible patient care, terrible attitude. Why would I trust my health with a group that can’t even get the schedule straight? They want you to drive a half hour away to get a Covid test at their lab, when there’s multiple places locally we could go to. All about insurance and money, not patients. No thanks.

The customer service is the absolute worst. I have been trying to pay a 17 dollar bill for days now. I tried paying online it says the account isn't valid, tried the automated phone system, nothing. I cannot get a hold of anyone I wait for 5 mins and get sent to voicemail. This is going to hurt my credit if it goes on unpaid. I'll just go across the river to St.Lukes from now on. At least they are professional.

Horrible experience with an Asian nurse name Jenny. The last thing I need in this hard time is an unpleasant rude miserable person.