Stove Keepers

This place is horrible. I go in looking for information about stoves. I get told 10% off the purchase. I said ok, is that still good if I come back at the end of the week? Yes, they said. Come back end of week and the “deal” has ended. I say ok, I want stove. Ask when they can come out and do an estimate. “We don’t need to do one,” they said. I purchase the sales and installation for nearly 5k. They get to the house to install it (3 months later) and they tell me I need to pay an extra $700 because my chimney is to tall. I call the office and no willingness to negotiate any type of deal. The office “manager” is a joke, he’s like a child, can barely articulate his words. I got a refund and walked. So unprofessional. Stay away from this place!!!!!!

Negligent!!! FIRE!!!nBe careful of this company. My house burned because of the negligent installation of a pellet stove by this company. They admitted as much in depositions but vowed to blame it on me in court.nnThey failed to install a fire barrier under the stove. When I called because the stove was turning off due to its safety feature, they told me to change the setting without looking into it further. They admitted the improper installation but wanted to blame it on me (that I hadn’t cleaned my stove properly), which is easily proven otherwise by experts by the way the fire spread (through the floor) but to prove that I’d have to spend tens of thousands more dollars, so I settled. They dragged it out for 4.5 years and then I was still only able to retrieve 60 cents on the dollar of the cost of replacing my house (between insurance and stove company).nnThis is part of the legal record. What you don’t see is how they blame you knowing what the real cause was. Yes, that is how the legal and insurance system works. And no humans were injured, only animal. And that is not considered “worth the fight”. And yes, mistakes happen. But the owner of this company was deposed and he admitted to the incorrect installation and he had insurance to cover the damage, and he chose not to.nnShame on you Stove Keepers. Be so very careful when you deal with this unethical, immoral company.

Numerous cancelations on install day. Requested to speak to owner but he never could be bother to contact me. Make up sales policies as they go. I wish I could leave a 2nd review for the employees as they were very knowledgeable about products but they work for a coward who hides in the back room if you show up to talk to him.

Our jeep broke down in the street and they let us push it into their lot and wait for a tow truck. Very clean showroom and really accommodating down to earth people.

Great as always, and perfect Covid precautions.