U.S. Bank Branch

The Sartell Branch has gone totally downhill as of about 1 1/2 years ago. I use to love my bank and the gals that worked there. Use to be great service. Then one day the whole crew had been replaced and the service went down. Once Covid hit the lines have been obnoxiously long. You can't talk to a person on the phone either anymore at this branch. You have to call to the downtown one. Other banks have opened their lobbies again and have reopened with mostly normal hours again, but Not US bank. The hours just aren't convenient. Really wish they would realize how this is affecting their customers. If other banks can safely reopen again you'd think US bank could too!

Always friendly service when I do drive up service. Jeff and Matt the Lenders are awesome at the Sartell Branch. Jeff was able to close a loan in 30 days when no one else could. THANK YOU, Jeff & US Bank!

This is the worst bank I have dealt with. They are slow, never answer the phone/take it off the voice message saying they aren't open when they ARE, just overall bad. They can have four people working and one drive thru lane open when the lobby is still closed... Its very frustrating.

More than 30 minutes waiting to be seen at the window, in the end I had to leave without being attended, terrible service!

They never answer the phone.