Rocks 'n' Roots Landscape & Pond Supplies

We visited rocks and roots today to get some advice and materials picked out for our upcoming landscape project. Having never done a large project like this I was hoping to work with a company that could offer me guidance. We worked with Aaron and he was fantastic, he walked us all around the yard showed and explained everything to us, answered all of our questions and even called a supplier to make sure he had his facts straight. He spent close to two hours getting us a quote and helped us feel comfortable with our plan. As long as our upcoming delivery goes smooth Rocks N Roots has a customer for life.

I’m very disappointed in with my experience in rock n’ roots. The products were great, but the service was upsetting. My father is disabled and uses a cane, and they don’t they pick up their pallets. If you are disabled or don’t have a truck, good luck getting your pallet deposit (in this industry, a pallet is worth it’s weight in gold.) So I put their pallets in my truck and took them to drop them off, and the guy who takes the pallets out of trucks, refused to take them out of my truck. Which I am envious of him for, because I wish I could refuse to do my job sometime. This “Pallet inspector” of sorts had an issue with one pallet. If I wasn’t there they would of expected my disabled father to unload them, because pallet inspection is a one man job. It took nearly 20 minutes (not including walk time because my father is very slow) for my father to get his deposit back because they had to “go back and pull out the pallet to double check.” She treated me like I was trying to scam them for one pallet. Kinda rude, but whatever, maybe the cashier woman got her grit from years in the rough pallet business. When I told them I didn’t care about the $40 dollars, and just wanted the refund the woman at the front desk became rude, told me to “pull my mask up” before speaking with her. Little did she know, that I already had COVID and can no longer get it or give it. I didn’t know the pallet business was so aggressive! I will no longer buy stone from them. Unlike most junk yards, instead of aggressive dogs to scare people away, it is the aggressive employees.

This place was excellent, we needed to purchase our stone for the landscaper our contractor recommended. We picked it out with much help and provided our print with the area sizes. Everything was delivered as promised and in plenty of time for the lanscape crews start date. Very easy to work with.

Once open for action, Jason was on top of our request to purchase an outside fireplace. Fantastic pricing, military discount and recommended a local landscaper for transport/install (Chiefs Landscaping) who also did a 5 star job. Ordered from the factory and installed in 2 days flat. Have never seen such a project happen so quickly! Had our first fire on the same day!

This place is awesome. We bought rocks and mulch from them after a bad experience with Menards. Everyone we dealt with was super nice. From the younger brown haired girl working the front, the person who took our order over the phone and our delivery driver Aaron (I think was his name). We will be loyal Rocks ‘n’ Roots customers from now on. I’m so glad we went local and didn’t support a big box.