MSU Federal Credit Union

I had the absolute best customer service experience today at this location. I came in requesting info about becoming a member and an auto loan request. Phillip worked with me to open an account, go through the auto loan process and also helped educate me on how to continue improving my credit. I was able to open an account, get approved for the loan at a great rate and start a credit card with them with a lot of guidance from Phillip how to best utilize the card to help improve my credit score moving forward. He wasn’t trying to sell me anything. He was genuinely looking at me individually and what options I would benefit from.nnI just want to give Phillip a huge shout out for not only being great at what he does but for being so kind, personable and helpful. I would give more stars if I could.

Not sure why I continue to bank here... I guess the usual experience isn’t awful. I wasn’t greeted and told anything like “we’ll be with you soon”.... now I’ve been sitting in the drive through for 9 minutes without service. I’d be a lot happier if they’d even addressed their customers once and awhile. Poor poor service guys.

Persistent years long issues.nnRejected deposits, long hold/wait times, canned answers that customer service reps repeat redundantly that answer zero questions, etc. Save yourself the headache and do your banking elsewhere.

This location has been great up until covid-19, and since then I've had nothing but long Waits. Today I'm sitting in line for 25 minutes. I've been behind this one truck for about 15.

Love this location! Everyone is super nice and helpful!