Altabank - Orem

Worked with Kailey in the Orem branch today. My first "bank experience" with Altabank was to do complex business account changes and adjustments to existing accounts. Kailey was not only professional but fast. If Kailey is indicative of my future experiences with Altabank I will be thrilled. I may even switch my personal accounts over if it continues at this level of customer care. We needed to do several things but one of them was change our debit credit cards. She wasn't the person who normally did this but quickly called the customer care center and helped us fill out all the info needed and set us up for the updated cards. No extra calls, no extra emails. DONE. Someone give her a raise!!

If your looking for the best bank out there?! Look no further. Their customer service is through the roof! Nicest people out there. They always know how to help you. I just feel so comfortable and confident with them. There is no other Branch like the Orem Branch. Love them so much!

Fix your ATM drive through area. I’ve almost been rear ended multiple times at the ATM and the ATM takes about 5 tries to finally read my card and about 5 more times to take a cash deposit. Then I have to go through the drive through to even get out. Also how am I able to fit my truck through that? Poor design. Don’t recommend going here if you just want to do an ATM deposit. It’s a joke.

I love coming to this branch. Holly is always so kind and helpful. They also have the best customer service!!

We have been banking here for years! We have really enjoyed the great customer service and the staff is always eager to help. Holly helped us with our concerns and helped us with our accounts.