Map
Detailed Information
- Place Types Bank
- Address 1356 S Main St, Orem, UT 84058, USA
- Coordinate 40.272421,-111.695856
- Website https://www.americafirst.com/about/branches/orem-branch.html
- Rating 3.7
- Compound Code 78C3+XM Orem, UT, USA
Photos
Reviews
If you want a banking experience beyond all your dreams then America First Credit Union is the place for you. They have it all, money, tellers, those cool tube things that take your stuff to the teller. They have papers inside the tube things that allow you to tell them what you want. Sometimes you get a pen to write on those papers. Cameras so you can see the teller. It's a banking dream.
Had a great experience here. The tellers are friendly and work with you. Caijsa helped me here and she was great!!
I have been a member of America First since 2003. We live out of state now, and I still do all of my banking through them via online banking. (There are no branches in Texas, and no co-op ATM's near my home). The customer service is good. The only situation I ran into being an out-of-state member was the $5k online deposit limit. We were replacing our roof after a hail storm with insurance funds, and because the amount of the insurance check was greater than this limit, I was unable to deposit it online. Thankfully I was able to troubleshoot my situation with the manager from the Orem office, and we worked out a solution. To AFCU's online banking team, I would suggest that maybe a longer hold be placed on larger funds but still allow members the ability to deposit online. And to the manager at the Orem branch, thank you for your exceptional service!!
If I could give negative stars I would. They say "the customer comes first" but they have shown the exact opposite. They are just looking to make a buck. In dealing with a car loan they have been so rude I can't believe people even go to them still. I have never been spoken to so rudely when trying to make payments. Even going to a branch in person has been a horrible experience. All they seem to want is money. There is no sympathy. None.
Plus no one gives you the same info. I've talked to multiple people and get a different answer each time! Like do these people even talk to each other?! Or leave notes in the account? Seriously guys. What the heck.
I would never recommend this place to anyone. Ever!
We had a great experience with Adam R. He was friendly, helpful with the service we requested and went out of his way to provide additional services and options for our needs. Thank you very much AFCU on Main St in Orem, UT
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