Map
Detailed Information
- Place Types Hospital
- Address 600 S Randall Rd #230, Algonquin, IL 60102, USA
- Coordinate 42.1676916,-88.3363064
- Website https://care.advocatehealth.com/locations/acl-laboratory-algonq
- Rating 1
- Compound Code 5M97+3F Algonquin, IL, USA
Openning hours
- Monday 7:00 AM – 3:00 PM
- Tuesday 7:00 AM – 3:00 PM
- Wednesday 7:00 AM – 3:00 PM
- Thursday 7:00 AM – 3:00 PM
- Friday 7:00 AM – 3:00 PM
- Saturday 7:00 AM – 12:00 PM
- Sunday Closed
Reviews
First, the phone rings for an abnormally long time before you get into their automated system to make an appointment. Then, once I got to the Algonquin facility for the appointment, you have to register at the desk electronically and the system wouldn't recognize me and there's no one at the front desk for assistance. Finally, an employee came out and refused to be bothered with questions and completely ignored me. On her 2nd trip to the front, she finally addressed me, but was very rude and unfriendly, saying I never registered. I later learned that my appointment was at the hospital (my bad for not verifying the location at appointment time). Regardless, the woman at the lab could have been more helpful and pleasant to deal with. I learned she had several customer complaints.
I had an 11am appointment. When I checked into the kiosk because there is no receptionist. It said a 48 min wait time. It is now been longer than the expected wait time. Absolutely ridiculous!!
rude people. show up early for one test told i need to wait until my scheduled appointment time. might want to change your voice recording to state not to come early you won't be helped.
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