Shoe Dept. Encore

Awesome variety of shoes for the whole family.

They never refunded my money back to my card is already one month

This Amber girl needs to be more customer service oriented. Terrible Terrible service

This place has amazing prices for pretty decent shoes! Not that all of the shoes they have are already there and the employees have no control of their inventory. The customer service was amazing. One of the nicest sales associates named Jaden was amazing in helping me. He’s a really sweet kid! The cashier who check me out, Brian, was so sweet ! I would definitely come back again!!

Worst experience i have ever had in my life! Worst employee i have ever seen in my life, Diamond. She had no manners, no ethics or etiquette. She was rude and did not helpnme with the issue that i was having with a defective pair of shoe that caused a blister on my foot. She wouldn’t listen to me and handed me a phone number and said “call this number and tell them whatever it is that you’re crying about”nThe worst human i have seen!nI'm an educated person, i wasn’t rude or raised my voice the whole time. The store reputation would improve if these kind of people are removed. Nevertheless, i will never go to this store again, and i will surely tell people i care about never to go to this kind of place!nTo the store: DO NOT SELL DEFECTIVE PRODUCT! And than not return it, that is cheating. I was lied to that no one in this store had the authority to take back defective shoes so come back and see Rebecca the manager!!