PNC Bank

New manager very arrogant. BEWARE!!!!

Drove 40 miles in a snowstorm the lobby closed @ 5pm. 5 minutes late.. Never again.. they just lost a 4.8 million dollar account because of their ignorance

Very unprofessional. How are they still in business? The experience i had is one you'd only expect to have if you walked into a bank located in a poor neglected Detroit Michigan neighborhood or something. One teller was on the phone the entire time I was there and trust me it was over 20 minutes. She was really loud and obviously speaking with a customer but what bothered me is that she didn't take the person's privacy into consideration because she was heard all throughout the floor. The other tellers didn't even have the courage to pull her aside to get her in order. They all seem used to it. Speaking of in order, the ATMs are certainly not. A customer standing at the counter became upset and started going at it with a teller. This is why I just don't recommend this bank. The cons outweigh the pros. I read the other posted reviews and the owner doesn't respond. That's a huge red flag. If you are planning on banking here, you should reconsider. Although the town in which this pnc branch is located is not the greatest, it's still somewhat greater than this bank. Which is not a good thing because Kankakee is listed as one of the worst cities in Illinois. This bank doesn't even belong in Kankakee. It belongs in some type of rat infested city with graffiti, bums, condemned buildings, stray dogs, garbage pollution, junkies, and cockroaches everywhere. Thats how horrible it is because the tellers are so unprofessional and rude and the ATMs are not working properly. They are set in their ways here and there's almost no point in expecting things to get better. From the looks of it, they have been this way for a very long time so if you're reading this, you belong elsewhere. You deserve better.

This bank is one of the most unprofessional banks I have ever been to. They tell me to sign up for the alerts and all of the security measures that they have but then go against it by saying their alerts are not always right. Then to top it off they owe me $19 and have yet to pay me my money. I had to go up there with a financial advisor to prove to them that owe me. It has been 5 business days since they have called me back from when I was supposed to meet with the assistant manager Monica. Monica has yet to contact me or do anything with my account after this I will be closing this account without a second thought.

The service is excellent, the Ladies go beyond the call of duty, it's nice to visit even if you don't have an account!