U.S. Bank Branch

Brett was very proactive in solving an issue that had come up for me.nHe was professional and knew all the answers, and worked at the solution harder than most bankers I've dealt w/ in the past. Great customer service!

Love the customer service very nice very friendly!!! Keep up the great job USBank in Algonquin!!!

I am a Pakistani national and a resident of Dubai ( U.A.E ) and was visiting my family in Crystal Lake. I thought of opening a local bank account so that it would be easier for me to shop and pay for my expenses while in the US. Somehow, without any recommendations, we took an appointment with the US Bank branch and were 45 minutes late for our meeting. When we entered the branch, the banker with whom we had an appointment was already engaged with another customer so we opted to wait until she would be available. Immediately, the Branch Manager, Mr. Brett approached us and asked us to join him in his room so that he can help us with the account opening process. Our whole experience with him was really great and Brett made us feel so very comfortable and clearly guided us on the account opening process and within 20 minutes, we are all set to go with our new account, temporary debit card and the online/ app access. Brett is a wonderful person and is a peoples' person as well. He is very kind and we came to know during our discussion that he is a foody also and appreciates food from around the world :-) . I would definitely recommend all my friends visiting Crystal lake or surroundings that if they wish to open a bank account then US Bank is definitely the bank they need to do it with and Brett is the person they need to connect with. I am an executive working for a multinational company based in Dubai and i have dealt with various world class bankers around the world and i must say that the way we were dealt with by Brett was second to none. I am very happy that I was able to connect with Brett and would recommend all to do so as well if they wish to get great service and connect with a caring Banker ! Kudos US Bank and Kudos Brett !!! God bless you.

I went today afternoon in drive through and teller was very slow and lousy service. it took 20min just to find out simple thing took in 2 min at another location. soon I am changing my business account to another bank.

The lady at the drive-through today(9/3) Was extremely rude. I was told to pull up to the commercial Lane to get a document notarized even though it said closed. She gave me a nasty smirk and told me at ATM only and wouldn’t even let me explain why I was there.nI went up to the other drive-through lane a few minutes later and I got her again and she didn’t even apologize and what she was even More obnoxious.nWay to have a great friendly customer service! More reasons I do not like banking with U.S. Bank