Home United States Illinois Bank of America (with Drive-thru ATM)

Bank of America (with Drive-thru ATM)

2190 S Randall Rd, Carpentersville, IL 60110, USA

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Detailed Information

Place Types Bank
Address 2190 S Randall Rd, Carpentersville, IL 60110, USA
Coordinate 42.1210469,-88.3360386
Website https://locators.bankofamerica.com/il/carpentersville/financial
Rating 2.2
Compound Code 4MC7+CH Carpentersville, IL, US

Openning hours

Monday 9:00 AM – 4:00 PM
Tuesday 9:00 AM – 4:00 PM
Wednesday 9:00 AM – 4:00 PM
Thursday 9:00 AM – 4:00 PM
Friday 9:00 AM – 4:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed

Reviews

Azure Kutella (12/01/2020)

A bank that makes it hard to pay your mortgage? That shuts down branches when everyone else is open with plexiglass dividers for safety? I have money that I want to give to them, but I have to drive half an hour and can’t get help through their phone service! I didn’t even choose to have my mortgage through them, it was bought by them during the housing crash.

Abdul Wahab (09/28/2020)

The five star reviews must be from the employees of this branch. They are never there when you need them. Their corporate office is terrible, and their customer service is trash. Avoid!

Anatoly Green Light (12/30/2019)

If you stop here to open credit card prepare to spend 1.5 hours waiting in line . 2 personal bankers. 2 people in line.nnDoes it sound impossible? Not anymore.

Akiyuki Noda (09/04/2019)

Just opened an account and so far out of 15 visits about 10 were terrible experiences because we were unable to make deposits. There is not enough staff and strangely enough there is a manager on duty with no access to do any deposits or basic banking services, but the bank is open for business. Why even bother when the ATM it the only thing you can use when you go into this bank? He claims that its not in his control and that we need to complain to the head office. At this moment I've been on hold for about an hour and can't even reach customer support to make this complaint. So... I guess it's the customer's responsibility to communicate to Bank of America's cooperate office in order to have them staff accordingly otherwise if you go in there's a good chance that you won't get the service you came in for but you'll get a an excuse from the manager for why they don't have enough staff. Looks like we are going to have to find another bank. Very disappointed for them wasting our time and business.

paul derminer (12/10/2019)

Very poor customer service. I came in to make a withdrawal from my checking account. The branch manager couldn't do it , or wouldn't, not sure why. He just told me that I'd have to wait until a teller came back. Why wouldn't a branch manager be qualified to withdraw my money? Asked him and he gave no answer.

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