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C. M. (12/18/2020)
I have been a patient of Dupage Medical for over 20 years. I was in last week in the dermatology department in Hinsdale. I was in a crowded waiting room for 40 minutes. When I checked in and at no time did the reception area tell me that my doctor was running late. I would have much preferred to wait in my car and be called in when my doctor was available. You would think that Dupage Medical would have more forethought and precautions in place during COVID. I am seriously rethinking Dupage Medical in Hinsdale after this experience. I consider this a failure on the reception area not on the doctors. I understand that unforeseen things arise and doctors may be running late especially later in the day. True customer service would let the patients know what is going on and not left guessing when they will be allowed into an individual room.
Narda Waddy (10/14/2020)
Everything went on time and I had 3 procedures done in less than an hour
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