Sailfin Pet Shop

This place has been my go-to for all things aquarium for over a decade. I greatly enjoy the staff and I know that they care about the well being of the animals they sell. Free Water test, knowledgeable team members, and the management has always been great with helping me answer my unique questions (there are many....) Thanks for everything you guys/girls do for the Aquarists in our community.

Always been a great place for pets and supplies. Me and my family have shopped here for our birds for over 20 years. John and his staff are helpful and know what they're talking about.nnOnly my hyacinth I gotta find food and stuff elsewhere for other then here.

Pros: Unlike the majority of other pet stores, they keep their bettas humanely in actual tanks rather than little cups and a decent variety of product and animals. Staff seem to have decent knowledge of pet care.nnCons: The owner is rude and condescending with a holier-than-thou attitude. He is full of audacity. He seems to make his employees uncomfortable with his constant criticism. I have also bought multiple fish from here that were sick when I bought them and multiple that died the day after I bought them. I have cycled tanks with good water parameters so I know it isn't my fault these fish are ending up like this. I also bought plants from here early on in my fishkeeping experience and ended up with pest snails that have been an unsolvable problem of hundreds of constantly multiplying snails in my aquarium ever since. It takes a while to get any help, I feel like they need to hire more staff to tackle the large crowds they get. If you go here, expect to be waiting on both someone to get your animals and/or products and in line at the registers. Good luck finding out what things actually cost. Things are regularly marked incorrectly or have no price tag so it takes you 20 minutes to get help from an employee to find out what it even costs. There are always dead fish in tanks and if you buy a slow moving animal like a snail, it's about a 50/50 chance if it'll be alive or not when you get it home. For their return policy, you have to take a picture of your dead animal on top of also having a receipt. This may be a petty complaint, but the person with this dead pet is already grieving the loss of their pet and on top of that have to keep a picture of their dead pet in their camera roll until the next time they come in and are reminded of their loss every time they take a picture until then. I feel like I have a negative experience every time I come in and only still go here because of convenience.

Went for advice on my new tortoise and all they did was try to sell me a bunch of things that I didn’t need. I’ve done a lot of research on my own before going in and the lady that helped me ( I think her name was Cassie) told me I should buy all these supplies that aren’t good for the type of tortoise I have (a sulcata) and when I informed her of my extensive research she accused me of arguing with her. I bought the reptile substrate she kept insisting that I buy and it is already molding not even a week later and my tortoise almost choked on it. I would recommend if you must buy from them you should know their employees don’t actually know what they are talking about when it come to the animals... only salespeople!!!

My experience in the Sailfin Pet Shop was pretty mixed, both satisfied and disappointed. I’m a fish keeping beginner, I was very excited when I got my first two guppies from the shop. The professional staffs were very helpful. Although they were very busy and occupied by customers most of the time, they were patient and could give useful suggestions once they paid attention on me. I trusted them and bought the products they recommended, like water plants, gravels, sand, thermometer, all basic setups. The prices were a little higher than Amazon, but fair. However, my user experience totally changed after my water heater went wrong. When I bought the heater, they told me it’s a perfect heater for a 5 gallon tank and the temperature would stay the same once it got 82F. But the highest temperature I had was 86F, I bet it would keep rising if I didn’t disconnect it. One of my guppies died one day after. When I went back to the shop and tried to return the heater and figure out why my guppy died, the staff there refused the return and told me the product couldn’t be returned once it’s used. They either didn’t give me any useful suggestions and just kept selling me other products. I felt very disappointed and upset about their services and felt sad about my passed guppy and my first unsuccessful fish petting experience.