U.S. Bank Branch

I canceled my account here years ago. I had to go cash two checks today from different clients and it cost $7 per check to cash them. so that's $14 to cash two checks because I'm not a member there anymore. A check is supposed to be considered cash if somebody writes you a check you should be able to go to their Bank and cash the check without paying an exorbitant fee! CNB bank is a much better Bank and does not charge stupid fees. In conclusion canceling my membership to there was one of the best things I could have done

5 Star Service Guaranteed....5 stars for SLOW, incompetent drive thru staff. This bank does NOT care if it inconveniences its customers

Since closing the location at Alton Square Mall, the wait time at the Godfrey location has become absolutely ridiculous. Not enough employees working drive thru customers. All lanes open and I waited 25 minutes to get thru the lane for a deposit and this was not the first time that I have had to wait that long for service. Seriously considering pulling my accounts and going elsewhere at this point.

This bank has serious issues with the drive thru. It by far, is the slowest and doesn’t matter the time of day. I could be the only person in line and they take FOREVER. It makes no sense.

Great customer service from their employees. They are helpful and take care of their customers.