Wells Fargo Bank

Received possibly the worst customer service I’ve ever received from the lead teller, Arlene. I’ll find a different bank where the tellers aren’t rude and abrasive and don’t act like I’m hassling them by giving them money.

Great service and professional advice from caring staff.

Very friendly staff. Very helpful

Horrible customer service here. I’ve been a crown account holder since before Wachovia. I called today with a simple question and was put on hold for 15 minutes, then disconnected. I called again and the first words I said after hello were “please do not put me on hold”. They did anyway. I waited 5 minutes then hung up. What kind of place is this? My question can not be answered on the automated system and all I needed was a yes or no. Time for a thorough house cleaning here - top to bottom.nUPDATE : I called another branch (Summit) and was treated with courtesy and respect by a human being - never was I placed on hold. My question was answered promptly. So this proves that all WF branches are not the same.

You force me to go to the commercial line and then a month later I follow your process and then you embarrass me and make me feel like it’s my fault when I’m standing in the commercial line that doesn’t exist anymore and you have no signs up stating such. Your other tellers could have said something or helped me but they just kept doing there own thing. No one tried to help me. This is not a well run business. Take your business elsewhere.