Legacy Community Federal Credit Union

I've been banking with legacy from when they were University Federal credit union the staff is always so helpful with whatever need you have

We tried to get into our account using the same user/password entries but couldn’t get through. Then they wanted us to enroll in online banking. It took 45 minutes to get the access code and when I got it, it didn’t work. It’s been 3 days and as of 9:27am on 8-4-2020, we still can’t get through. It gets better. All of a sudden, our PIN isn’t correct after 7 years. This is extremely irritating and shameful. Terrible service. Absolutely terrible. Oh yeah, by the way. Can’t get anyone on the phone to set up an appointment. Awful.

They really need to work on getting a website set up for you to make your payments, sitting in a car line wrapped around the building for an hour is not the typical way to spend your day.

I use this branch because they are in a network with my credit union however non of the tellers know this. Also, when I walked in every station was manned and every person was looking down at their phone to preoccupied to acknowledge a customer. When I asked why the ATM would not take my ATM card they said it was because my card was broke. So I went to the downtown location where everything worked fine.

Absolutely unacceptable. I would never bank with this credit union. 3 hour wait time in their drive thru on a Friday. Someone needs to train their staff!