Shoe Dept. Encore

Employees are so rude. The ladies with glasses (white lady and black lady) gave so much attitude. Hire people with actual customer experience.

Have had mixed experiences at this store. Have been there 3 times the past 3 weeks. First experience, I was greeted and assisted in finding a shoe. From start to finish a great experience, from the minute I walked in to walking out with my purchase. Second time, was not greeted but assistance was offered. A decent experience overall but was unable to decide that day so I decided to return later. Third time, no greeting, no offer of assistance. I watched several employees greet and assist others, but my presence was only met with angry glares and silence. Now I am unsure if I am willing to return to the store in the future as my first experience was wonderful but it seems to just be continuing downhill. Very disappointed.

If you are buying shoes, come and buy what you like and you will return home happy with your new shoes

They have a good selection of shoes at a reasonable price but you may have trouble if you need to return anything at the Gadsden Mall store

Nice store