Bank of America (with Drive-thru ATM)

Have been banking with B of A for a long time. I like the ATMs here. They are newer, and very convenient for making deposits. I like that I can use my digital wallet at this location.

I wish I could give them 0 stars, they have earned it. This review is due to at least 6 visits. Every single time I walk into this bank to conduct business it is a huge hassle. Customer service is at an all time low. They suck, they are rude, they are incredibly unhelpful and they are oh so slow. Worst bank in Abilene, I will be moving all of my accounts elsewhere.

Emily was AMAZING. she helped me set up my account with my crazy daughter running everywhere and was not annoyed at all!! Best customer service out there. Definitely recommend using them.

Update As of 3/2020, The service has been better. There have been 2 tellers working on my last three visits and the lines have moved faster.nnUPDATE 2/10/2020:nNo question that this is the worst bank experience I have had by far. I have banked here for going on 5 years and the turnover rate is similar to a 7-11 convenience store. Now that they have shut down the drive through windows the service is getting worse. There was a customer at the counter that walked away to talk to another Bank Rep. about an appointment and did not return for 3-4 minutes, meanwhile the teller , who sat there and waited for the person to return, said nothing. A customer had to remind the absent lady that she was not finished and was holding up the line, Meanwhile the other BOA staff members 2-3 of them casually walked back and forth in and out of the teller area appearing to look busy. No one was ever called to the front to help. 10 -12 people in line when I left.nOn another note: Today I stopped to help a lady w/a walker get over the curb without hurting herself, it was raining and cold. This is not the first time I have seen customers that cannot move around well have to hobble into this branch with walkers and canes and stand in long lines while the Employees stand by like they don't care. I would be embarressed to work at this location.nnUpdate 6/11/2019, All drive through lanes are closed permanently, no more drive up services. Great decision, when the customer service is lacking , let's close the drive through lanes. Saving $$ probably. So now everyone has to park and go inside.nOne great teller there, consistent service and always helpful..since no one had name tags I cannot tell you who she is. All of the tellers I knew by name no longer work there??nnWe have had a Commercial Account there for 13+ years and now we are changing to Chase Bank near Firestone. Recommend that others do the same.nnPREVIOUS POST...nBeen banking there for 3-1/2 years, Commercial Daily Deposits. This year starting 3-4 months ago the wait at the drive through has been excessive. Pulled up today, no one else in any drive through line, waited 3-4 minutes for teller to come to window, then another 8-9 minutes to deposit $187.00 in cash. Deposit slip was already filled out and everything was in order. The staff seems to turn over every 4-6 months and the Customer Service suffers. My Company name is Ewing Irrigation and I am Kevin McCarthy. Just want to put that out , I don't like anonymous posts.

I have never seen a worse banking branch. I am forced to deal with them due to the corporate business I work for. Pathetic.