Utah Valley Hospital

The procedure was a breeze and nothing to be worried about. They explain everything very well and do whatever is needed to make you comfortable. Me being a guy I said I was fine and pulled out the macho hat while I was there. It was great and only took 10 minutes to do it. I spent more time signing things than having the surgery.

Went in for outpatient procedure. Everyone was cheerful, very helpful and informative. I was really put at ease. The entire process could not have been made easier, from check in, pre-op, procedure, recovery and discharge. I'd be very happy never to set foot in another hospital again, but if I have to, I'd choose Utah Valley Hospital first.

I had a laproscopy done to remove and diagnose endometriosis cysts. My surgeon was Dr. Grover and my anesthesiologist was Dr. Harrison. Dr Harrison was such a blessing to have as my anesthesiologist. Struggling with severe anxiety and ptsd from a bad experience as a child made it extremely difficult to go through with the surgery, especially when my operating head nurse was rough and harsh with me when rolling me into the operating room. My anxiety quickly began to get out of control with the nurse until I saw and heard that Dr. Harrison was there at the foot of my bed to comfort and console me before the surgery. He made sure to reconfirm my fears and set them at ease like we talked about earlier in the prep room. I felt safe, cared for, trusting that he had more genuine concern for my mental well being than some of the other staff that I had met. I can't thank him enough for being there waiting at the foot of my bed in the operating room. It made a world of difference. My recovery nurse Misha was a miracle and darling as well. She actually cares about me and showed genuine love and concern making sure I was not in discomfort or pain. I can't thank them enough

The staff was great. I realize that maybe not everyones visit will be the same, but was as good as it can get I think. I felt my care, was caring, and attentive to my needs. They have been respectful and helpful with other needs as well

I will first clarify that when visited the ER at the hospital, I was positive with Covid-19. When I arrived at the hospital, I was having severe pain to the point that I was having trouble standing. I was offered a wheelchair, then screened followed by admitting me. Before I was taken to a room, I was pushed into a corner and left there while in extreme pain. Finally, after what seemed like forever, I was taken to a room. I understand that there are no visitors allowed to accompany me and I get that, I was positive for Covid. The nurses for the most part were good (at least until pain meds were delivered and my oxygen dropped into the low 80's), CNA's were awesome, and the radiology technician was incredible. It was the doctor on staff that was frankly a major disappointment. The nurses ended up ignoring me after my oxygen dropped and my monitor was alarming constantly, all the while fighting to stay awake due to the fact that I hadn't slept in five days because of the pain (the nursing staff should have put oxygen on my to raise my oxygen levels but didn't). The doctor refused to do much more than open the door and part the curtain, ask a few questions and then leave. I saw the doctor only twice. Last, the hospital was supposed to call my home so that they could come and get me when I was released and didn't. My wife had no Idea that I had been released and it was almost an hour before she could get to the hospital to get me. When I worked at this hospital in the late 90's and early 2000's, the staff were so much more caring, compassionate, friendly and wanting to put the patient first. Now the hospital has grown unbelievably big and with the growth, the hospital has lost most of the above mentioned characteristics. I know that there are still great people that work at this hospital, but apathy seems to have become much more prevalent.