Map
Detailed Information
- Place Types Bank
- Address 2580 W, FM 544, Wylie, TX 75098, USA
- Coordinate 33.0105697,-96.5730684
- Website https://www.cutx.org/
- Rating 4.3
- Compound Code 2C6G+6Q Wylie, TX, USA
Openning hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 2:00 PM
- Sunday Closed
Photos
Reviews
One of the worst banking experiences I ever had. The credit union is simply not into helping customers, there only answer is “its not our policy” or “its not our fault you go figure it out”.nFew months ago, I had an auto loan with them and setup auto payment with them. 2 months later I found out that auto payment was not setup correctly and payments were not going through. They reported it to credit bureaus which hurt my credit history bad.nI called the credit bureau and they said only people who can take it away is this who reported and that is common for banks to take late payment reports out of customer credit history out of courtesy.nSince then I have called them over 20 times and went to the branch to resolve it. Every person gives me different information. Initially they said that they will take the report back but later they refused to resolve it.nnI had been in such situation with another bank years ago and they were able to help me out of good will in a single call. But apparently this credit union is not into customer services, or good will but most rude.nnMy suggestion will be to take your business somewhere else where the institution cares about customer rather then pointing to fine prints in contracts.
How grateful I am to find this branch of Credit Union of Texas! Mrs. Martinez was helpful in directing me to the auto loan specialist and answering any questions I had. Suzy on Loan Team 1 was such a fantastic and patient person with me during a tough car buying process. Without their team I would be without a car and with a major headache. Best team and will be a loyal customer for a long time!
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