Brazos Valley Pools and Hot Tubs

A great place to do business! Josh is so helpful and Ron goes above and beyond to make sure everything is great. His recommendations on installation and even a deck builder made setting up our above ground pool a pleasure. Their help in maintaining perfect water has been so valuable.

Poor.... Had nothing available. A year wait to get a tub.... Really !

If you are ever in need of a pool or pool supplies, do NOT use Brazos Valley Pools & Hot Tubs. We spent over $10,000 on an above ground pool from them back in May. They do not install pools, but gave us the name of someone they would recommend. By mid-June, the pool was finally delivered to our backyard where it sat in boxes for months because we could never get communication from the recommended installer.nnWe finally found someone else to install it for us. He discovered the pool liner and LED light we paid for had not been delivered. After some intense conversations with the company, we finally received a liner today (that was paid for by the Radiant pool company - not Brazos Valley Pools), but we were told they would do nothing to help with the LED light.nnWe paid $450 for that light, and they would not refund or replace it unless we paid another $450. Remember, at this point, they have not been out a dime. They have been unhelpful, accusatory, and shown the worst customer service I have ever seen, and I am a very patient and forgiving person who has given them opportunity after opportunity to fix the situation.nnWhen I told them today I would not recommend them to anyone and would make sure people knew of their customer service, they threatened to sue me for slander.nnIf you are in need of any pool services or an above ground pool, contact PoolTex in Brenham. Matt Gore has been helpful in trying to salvage this disaster.

I am so happy I shopped at BV Pools and Spa. I was very surprised by the spa selection onsite. Josh was friendly, knowledgeable and went above and beyond. Great job!

If you need a spa, contact Ron Collins. He is the most pleasing gentleman and knowledgeable of the spa selections