Foot Locker

Very poor customer service. Manager was so rude after I walked in returning a pair of shoes I bought there. The problem at first was that they couldn’t refund me the money and they put it on a gift card. Mind you I walked in with 2 debit cards and a foot locker gift card. Apparently their system wouldn’t let them put the money back on the debit card for whatever reason so at this moment I’m a little upset because I had no use for the gift card they were giving me in return. I planned on using my money elsewhere. So when I spoke to the manger on shift she told me there was nothing else she could do. When I asked if I could speak to someone who was above her she quickly got an attitude telling me that there was no one above her and that she was the head manager in charge. When I asked her for her name she went to telling me she didn’t have to give me her name and so when I asked the other two employees standing there next to us, who the supervisor was or who was a over the manager she went to yelling at them telling them no to answer my questions and that they didn’t have to answer my questions. So I proceeded to tell her I would call corporate and speak to someone there. From that moment she went to yelling again telling me she didn’t have to deal with that kind of behavior and called security to try and get me escorted out of the store. By then I was walking out and told her I would just file a complaint. But when I tell you this is the worse customer service I’ve ever gotten this is the one. Prior to that my wife had walked in to the store to try and make the return for me at first and this manger just so happen to be arguing with the manager from the previous shift about a pay raise and so she was already upset. So I guess she chose to take it out on me.

We were just browsing, can't remember being greeted but they were making may sales. Saw a lot of new cool Nike's and Addidas with new color combinations. There's a Star wars themed shoe.

Great service

Great

Great shoes like always