Map
Detailed Information
- Place Types Shoe store
- Address 15900 La Cantera Pkwy #20110, San Antonio, TX 78256, USA
- Coordinate 29.593539,-98.614504
- Website https://charlotterusse.com/pages/store-locator
- Rating 3.8
- Compound Code H9VP+C5 San Antonio, TX, USA
Openning hours
- Monday 11:00 AM – 7:00 PM
- Tuesday 11:00 AM – 7:00 PM
- Wednesday 11:00 AM – 7:00 PM
- Thursday 11:00 AM – 7:00 PM
- Friday 11:00 AM – 7:00 PM
- Saturday 11:00 AM – 7:00 PM
- Sunday 12:00 – 6:00 PM
Photos
Reviews
The 2 girl employees here were very rude and inattentive. They were very wrapped up in their own conversation and were not friendly or helpful at all. They had an entire section marked as 50% off but when I went to buy two items only one of them rang up as discounted. I asked why this was the case and they said it was just in the wrong spot. I went back over to the spot where the ENTIRE section was marked and there were 20 of the same shirts there, and I asked why they were all over there. Instead of hearing me and figuring it out they were not helpful at all and even more rude about it. I loved shopping here and was so happy when it reopened but I will not be going back.
Used to be my go to for dresses & cute tops. Since the reopening it’s made a 180. Everything looks & feels super cheap. Giant posters with prices are plastered all over the store. It seriously looks like a store inside a flea market. Not sure if there’s a new owner now, but it’s a huge downgrade.
I went in today to return 2 extremely poor quality shoes (unworn). Upon trying to return them, the 2 girls working told me that they were final sale. I tried to explain that I was told the reusable bra was final sale, however not the shoes. They would not listen to me and kept repeating that they tell everyone the shoes are final sale. No where on the receipt under the return policy does it state shoes are final sale (only intimate apparel, swimwear, and jewelry). Their excuse was it’s a new store, they literally shook there heads no when I said I would be returning later. I’m extremely disappointed with the way these women spoke to me, they were rude and dismissive. Beware shopping here.
Worst treatment!! Poor quality shoes and clothes
I’m in absolute disgust. Tara Graham is the most rude salesperson on the floor here. I don’t know how she still has a job at this location. I love Charlotte Russe and sad to see they are closing down.. but I have never been treated so poorly before.
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