Urban Outfitters

Super cute and comfy clothes! Everyone Is super helpful. I always enjoy my time shopping here :)

One star for any store that sells flavored vape pens to minors. Shame on you!

Very organized, great selection and dressing rooms are open!

I ordered a dress off UO.com and a day after I bought it, it shipped out. I was so excited! I work retail so I understand sometimes brands ship merchandise out from stores. When my “dress” arrived, it was an xs cropped baby tee. The receipt on the inside of the package was for my dress. I called the store and told them of my situation to make sure they could help me. I went out to La Cantera, 35 minutes out of my way, to return the shirt and get the dress I had ordered. Obviously I realized they probably had the dress since it was supposed to be sent out from that store. This was an employee error! When I went to return the shirt and get the dress... the girl helping me didn’t even ask if I wanted the dress I ORDERED she immediately just said “oh well your money will be returned.” I didn’t think it was crazy that I would want what I ordered and not just my money back. This option wasn’t even offered to me, she just said “oh well you can go try to find it if you want.” Like I said before, I work retail. If I was in this situation where clearly it was an employee error I would have offered to go find the dress that the customer ordered. So I proceeded to go upstairs and find the dress they were supposed to send out instantly. I go back downstairs, and now I have to wait in line behind four people. When I finally get to the register, someone else is helping me and given the shirt that I got in the mail. He’s then trying to return the shirt even after I’ve told him the shirt will not scan into their system because I didn’t buy it and it’s not on the receipt. I finally just gave up and returned the dress. These workers were honestly unhelpful and didn’t seem to know what they were doing. I don’t see myself shopping at Urban Outfitters again, especially since the company as a whole is actually abhorrent when it comes to social issues & sustainability.

Just not the same as it used to be not as much cool knick nacks