BB&T

BB&T is terrible. We used to have Citibank before BB&T bought out all their branches/accounts in San Antonio. The service there was always terrific, and our online banking updated all our transactions in real time. With BB&T we never really know how long a deposit will take to show up. We had a few rough months and a couple of overdrafts (which we rectified immediately and paid all the charges), and now we have a 7-day delay on any checks we deposit. We spoke with a manager and they didn't give us any options to work with them to lift these delays, and couldn't even tell us how long this would last. We run a small business and these holds on our deposits are killing us. Our branch used to have a terrific staff who had worked with us for years and took really good care of us, but one day BB&T just decided to replace the entire staff with people from another branch, and now the great service we've come to expect has completely dried up.

Great customer service. As soon as I walk in I'm greeted and account pulled up. Great bank.

Danielle is the best in the industry! Gotta come and experience their unprecedented level of service!!!

Horrible..... Do not trust these people to take care of your money. They didn't take care of mine. Customer service is also awful.