Rack Room Shoes

This store is terrible. Ordered shoes for my niece for Christmas and they ended up ordering men’s shoes instead. Called the 800 number and was told they could return them but could not guarantee they would get here by Christmas. They did offer a discount that would be given when I return them at the store since it was a two hour round trip, and a mistake on their part for ordering the wrong shoes. Got there, and Kiara Thompson told me that since I didn’t get the name of the person on the phone, she couldn’t offer me anything. Wow. Think about that, they ordered the wrong shoes and could offer nothing for the mistake. 2 hours extra of my time, gas money, and now the shoes can’t make it by Christmas. Please, please go anywhere else to buy shoes.

The store is always nice and neat. Its easy to find exactly what I want. The ladies who work there are always pleasant, and super helpful.

Shoe selection was ok. Customer service got this store a one star awful customer service. No one greeted me no one ask if I needed help of any kind. Just rude and unprofessional will not be returning.

Easy in and out. Messy racks though.

No pressure sales