First Citizens Bank

Bad customer service. Was calling because a error happened with my card and it wasn’t letting me get through mobile banking. I called for over a hour bacc to bacc and did not get any response. I’m really thinking about switching banks

love this bank they are very nice and professional

Wonderful bank! I don’t bank here myself but my father does and has banked here for as long as I can remember And I’m 30 lol so atleast 25+ years! The tellers are always very nice and professional whenever I go in!

If I had it my way, they’d get a zero. Incompetent is the best way to describe these clowns. They allowed some thieving moron to withdraw all of my money out of my account, and I don’t even stay in Greenville. Never been to Greenville, hell, I never knew there was a Greenville NC until this incident took place. They didn’t asked this individual for identification or even bother to reached out to me or my wife, since again WE ARE NOT FROM THE AREA! Hell, how hard was it for this particular teller to simply check our transaction history to figure out they were being scammed? Instead, they just gave this crook all of our money. The best part? Jennifer Hughes deliberately hung up on me twice, and when I demanded the branch manager Tammy Lee the information of the representative who authorize and allowed this thief to steal my money, they refused to provide me with this information. Clearly, they rather protect themselves, before they do what’s right for the customer. Totally unacceptable! Stay away from doing business with these clowns or this bank.

Good customer service. The tellers and management are personable and strive to meet your needs. Nice greeting coming and going.