BB&T

Amazing service on short notice, even though we weren’t members. Very impressed with this bank.nnWe had originally scheduled a Saturday 9:30am appointment with Bank of America across with street whom we had accounts with. However, Bank of America was not even open for business, even though a sign at the BOA door indicated it was suppose to open at 9:00am. Wife called the BOA branch number (as well as others in line) and could not reach anyone.nnWe saw BB&T across the street and after a quick phone call, they said they were open and could perform the notary service we needed even if we weren’t members. We were very impressed by the courtesy it provides to people of the community and speed of service. Diana F. (of the Farmville branch, floating at this location) was amazing!

DONT BANK WITH BB&T!!! My card was stolen and I tried to order a new one but bb&t says they cannot deliver to my address however, they’ve delivered to my address before when I lost my wallet and needed a new one. I called and asked if it could be sent to the branch so I can pick it up. They told me that was not possible. Then I asked if they could extend my activation on my temporary card because I was not able to go pick up another one and they told me I couldn’t. So I told them a different address to send it to. They still have not sent my card. I have no access to my money. They keep giving me the runaround. I do not like banking with them. I Don’t recommend not even a little bit. If I could give no stars I would.

Slowest bank possible, sat inside for over an hour changing out currency and missed appointments not a good bank if you’re in the small business field

I emailed my so called banker (Elvis) as soon as the account was opened because I had a serious concern regarding the initial deposits and I could not tell which account was a saving and which was checking because they both are labeled as checking accounts. He did not respond to my email and when I called a few days later, he did not answer. So I pressed 0 to speak to someone in the bank. A lady picked up. Her tone was very rude, and when I asked her to help me determine which bank account was a savings she put me on hold and never came back to the phone. I called back and the phone system stated that the bank was closed on a FRIDAY. They are supposed to close at 6 PM!!!!!!! I am a small business owner and my questions/concerns are very important in regard to PAYING THE PEOPLE WHO WORK FOR ME.nnI would fire this woman and Elvis without hesitation if they worked for me.nnI'm currently looking into other banking options. Greenville, NC is not the place to be. Everything is subpar, I moved here a few months ago and the people here just do not care about the consumer.nnUpdate: I called over and over until someone answered and a nice gentleman named Jay answered the phone. He handled my issue in less than 2 mins.nnThe other woman bank teller really needs to be FIRED by BB&T. She should not be allowed to poorly represent the company this way which I why I'm still putting one star on this follow up reveiw.

Mr.Elvis made my banking experience here excellent. He was very attentive to my needs. He has great customer service skills.