Bank of America (with Drive-thru services)

I needed help with a check. Computers were down, so I called around to see who could help me. RICHARD who works here , happened to be working in New Bern site that day. He absolutely went above and beyond to help me yesterday, also walked me through to understand why their phone calls were being missed. He called me back when he said he would. When I couldn’t get through to the Greenville office he communicated to them through email to help me. Very pleased with Richards customer service performance, he represents Bank of America in a positive manner. Thank you Richard.

I had an appointment today at that location and the guy standing by the door lied and said there is no appointment under my name and after waiting in the line for an hour I found out I did have an appointment which had to be canceled because I was late and I had to wait another hour before someone was able to see me. The staff does not care about clients and unfortunately that is the only location currently in Greenville. I am transferring my account to another bank.

Obviously poorly managed. I understand Covid has impacted everyone but this many months into it and it’s no better than when it started. I got in line for the drive through I was 4 cars back. 30 minutes later with 2 small kids in the vehicle and my line had not moved even 1 car! To say I’m extremely unhappy and very frustrated is an understatement. I’m absolutely going to be switching banks maybe if enough people leave they can properly manage their establishment.

The terrible reviews for this location is spot on. I scheduled a Saturday 9:30am appointment at this branch one day before. When I arrived for my appointment, the bank was not even open. A sign posted at the door said it opens at 9:00a on Saturday. People were waiting outside and cars forming a line for the drive-thru. I don’t understand how this location is still in business or how the branch manager(s) condone this type of poor service. Totally unprofessional. We took our business across the street to BB&T who were amazing!

This bank sucks!! Never opens on time and is always super slow! The inside hasn't been open in weeks and if you go threw the drive threw be ready to wait for at least an hr.