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Singing River Health System
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Alisa Madden (11/19/2020)
I am writing to respond to a review I posted a few days ago about the billing department in Gautier, Ms. I had an issue with a bill and was trying to correct it. I had spoken to Allison on several occasions and to Tricare as did Allison. We both would get different information, so we had a conference call with Tricare and again we would get different information. I did finally talked to Mark who corrected the situation. I would like to apologize to Allison for my behavior as well as that I was extremely frustrated and our conversation went the wrong way. I hope we both learned from this situation and can both handle any future problems with cooler heads. I do appreciate all that she and her Manager did to clear this matter up. I have also spoke to Tricare and informed their supervisor that they need to all be on the same page to prevent this type of problem in the future. I wish all of the staff a very Happy Thanksgiving! Thanks again for all you all do. Sincerely, Alisa Madden.
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