Bank of America (with Drive-thru ATM)

Place is honestly pathetic. They change their policies without letting people know, and then hold checks for longer than three days. They also Will not allow me to access MY money, even though the check has been cleared. Highly recommend banking elsewhere!!!!

It is CLOSED to inside service. Only the walk-up and the Drive up ATM's are open as of 5/29. The only inside service is at Clarkson and Clayton and Manchester and Weidman.

I met the lending officer Patti three times in the past two years. We asked questions about trust, will, financial power of attorney. It is a free services from BOA. She is a notary as well. It is nice to have a 3rd person opinion. There are not many associates working in this branch office unlike 20 years ago.

I'm glad they maintain this branch in Ballwin, but it is a bummer the drive through is not available anymore. And, they maintain a skeleton crew so there are often waits in line.

I have been in there three times to talk to lady about setting up new accounts and every time I never can talk to her. Their hours are worse than bankers hours and they don't have a drive up. I don't understand how they can say they offer good customer service when you can't meet or talk with anybody.