Vantage Credit Union

We have been a member since 1963. We have been courted by many banks. Vantage and EECU were always the most friendly and helpful. Since going to machines and tellers that can only give you cash in limited denominations, signing with your finger on a screen that is an awkward reach from a car window. Waiting for a teller to appear on screen.nWith all of this I am now shopping for a better place to bank

Every time I show up to make a payment on my car loan the personal teller tells me that the machine doesn’t accept cash or checks, and to use a different machine. Problem is the lines take 25-30 minutes just to get that information. Also they don’t accept external debit cards so that is also inconvenient.nnVANTAGE MAKE USE OF SIGNS SAYING LANES ARE NOT ACCEPTING CASH/CHECKS INSTEAD OF MAKING US WAIT FOREVER TO FIND OUT. I am simply trying to pay you money and you are making it very difficult to do so!

Had to make a reservation to speak with a rep. She was expecting us and took care of the business quickly.

Very, very, very disappointed in Vantage. I have been with them for over two decades, since way back when they were EECU. I always enjoyed going in and being able to talk and joke around with the tellers. I loved feeling like they really cared. I really hate the machines now. I feel very betrayed that this organization thinks having someone behind the a screen can be any where close to as personal and customer focused as breathing the same air.nnI don't like not having a teller in front of me counting out my money. I don't like the booths as you can hear everything being said from booth to booth and if someone next to you has even the slightest loud voice you can't hear what is going on with your teller. It's hard to hear through the phone set, too. And, I have yet to see the tellers I really liked. Where did they go?nnRight before they moved to this new location a teller asked me if I was excited about them moving. Had I known what was coming I would have told her definitely NOT. As a matter of fact as soon as I can coordinate with my work and get a new account open somewhere else I will be leaving Vantage.nnVantage you have really smacked your members in the face. And, no it's not about getting used to the technology. It's about wanting to have human contact. Don't you all think we have enough damn technology affecting our communication as humans?

This is horrible you can't talk to anyone. and now I can't even use the virtual tellers. As soon as possible I pulling all my money out of there. You can't even make a night deposit anymore. ATM only unless I drive all the way out to Wentsville or Olivette location. This is poor business especially now with this virus.