Commerce Bank

I will never work with this bank ever again. My parents had accounts at Commerce Bank. When my dad passed away, I brought them my parents POA documents. Commerce Bank refused to recognize their POA documents. All other businesses recognized my parents POA documents. This invalidated my ability to act in my mother's behalf. I could not do simple things like request tax documents be sent to my mom. The POA documents were developed by a lawyer with 50 years of experience and had previously been a Prosecuting Attorney for St Charles County, where they did their business. I found out that I was not the only person who had this problem with Commerce Bank.

It’s 2020, who charges a “convenience fee” for an online auto loan payment? You are forced to wait in a long line that took a half hour to get to the window. The only other option is mailing it in having to buy stamps, envelopes, risk getting lost in the mail or stolen with your information on it and wasting paper. Most pathetic customer service/experience I’ve ever had. Go to first community if you want decent service

They are the worst the bank ever. Customer service here doesn’t exist. The fdic need to look into this branch it’s sketchyyyy !

Always receive very good and personable service at Commerce. Convenient location.

Horrible wait rimes in drive thru. Cant go in lobby, so you sit and wait with gas burning away.