Chattanooga First Federal Credit Union

I have only been a member for a little over 2 years but I can not express the level of expertise and customer service that they have provided.

I opened a savings account here, and I wanted it separated from my bank, because if I have spare money, I'll spend it!nTerri sat with me and went over my credit with me and helped guide me on my way. I'm starting savings late, at 37, but she was very helpful and said that 37 is better than 47, or 57!nShe even offered to help get my bills in order once my credit rating goes up a few points.nThey go the extra mile because they do care. Thank you!

I LOVE my Credit Union. I get the best service I've ever gotten anywhere. Very responsive to questions I've had. Just did a ReFi and it went smooth as silk. I also have my auto loan there. I would highly recommend CFFCU.

I have been a member of Chattanooga First Federal Credit Union for about five years, and it is the greatest financial institution I've ever experienced.nnWhen I started with Chattanooga First, I was in the process of rebuilding credit and needed an extensive amount of handholding.nnNot only did I get the advice and counseling I needed, they were willing to walk me through the processes to improve my situation. They cared about me, and I never sensed I was bothering them. Some of my concerns were intricate, and I needed the time they freely gave me.nnSeveral years later, my credit score is back about 700 and I just closed on a house with Chattanooga First. They also have my auto note of four years, and have done more for me than I can ever express.nnChattanooga First is the epitome and a golden example of the credit union concept, a movement which began a century ago to service the needs of individuals and families in a truly cooperative manner.nnI tell the staff of Chattanooga First how much I appreciate them regularly.nnI'm just one member, but I feel as though my issues matter to every rep to whom I speak and with whom I do business.nnThere is no possible way I could have accomplished this much without Chattanooga First Federal Credit union, and I say this from the bottom of my heart.nnThey are a key part of my plan to keep my financial life stable, growing and backed up by the best information and services available to me.nnThey have the ability to make decisions locally. Customer service, to me, has been extraordinary.

I've had two loans. One for a motorcycle that I paid off with out issues. The 2nd I have now, and everything was fine until this month. My checking account was compromised which made my payment late. I called to ask if they would waive the late fee... NOPE! and not that nice about it either. Cited Federal regulations. Well I've had late fees waived at CU's and Banks before under the same circumstance. The staff person started ranting about not going to lose her job blah blah blah. That's OK, I won't be back and I won't, and don't recommend this group.