Phoebe Putney Memorial Hospital

AWESOME PLACE TO WORK!!!! Phoebe has a great culture and I love the people I work with. Join our team today!

Today specifically was a bad customer service day. I began calling the billing office at 12:54 pm. I went through the long list of menu options, just to be told to hold and my call would be taken in the order received. The system/someone disconnected the call. I tried three more times using the 800 number and trying other menu options just to see if anyone would answer. On my 5th call, I finally reached a person (Venus). She couldn't explain why the Carlton Breast Center staff billed using an old insurance provider, when they took a copy of my current card, but she did say she would notify the appropriate people. She also removed the old info, so I will not receive another bill. She even said she would follow up with me to ensure the correction occurs. That would be icing on the cake! She saved the day. I wanted to rate the service a zero.

You go here to die, they will put you in a room and wait for you to croak dead they are very unprofessional when talking to them on the phone trying to do just about anything and will leave you on the phone bouncing you back and forth between departments because nothing is ever in order. However, if you would like to take a family member or any person you don't like to this concentration camp of a hospital they'll be sure to get the job done . . . WRONG!

I have heart disease and the nurses was on the ball they got me in and did what they had to do. When they put me in my room I had the best nurse a person could have. Cant remember her name but she is a traveling nurse. She took care of me like I was a queen. She is a queen and a beautiful person if it wasn't for her I would been walked out this place

My father had a 5 hour heart surgery on 3/9/21. The surgeon who did his surgery never prescribed any pain medication for him, so his nurse had to request a prescription. He was at an 8 on the pain scale for over an hour and a half before she finally brought him 2.5 MG of Dilaudid. An hour after that, his pain had not lessened at all, so he asked for more. 4 hours later and 3 calls to the nurses station, they finally brought him 2MG of Morphine, which is 8X LESS POTANT than Dilaudid. Over an hour later, his pain still had not diminished in the least and they refused to give him anything more for pain, even though the two doses he had already gotten that day were the lowest doses possible. My father spent 12 hours in an excruciating amount of pain after a major heart surgery because these nurses refused to help him manage his pain like they should have. If this continues in the morning, we will have no choice but to transfer him to another hospital. Letting a man suffer in an unbearable amount of pain is cruel and unwarranted. I will be filing a complaint with this hospital first thing in the morning. I will say, the entire staff of Phoebe Putney, save for one of his nurses, were incredibly nice, but what good is niceness when you’re forced to lay there in agony with no reprieve. Do yourself a favor and DO NOT use this hospital. Find one where the staff actually CARES about the well-being of their patients. I am truly disgusted with their lack of compassion.