Bank of America Financial Center

Walked in and wasn't greeted AT ALL. I continued to stand at the desk waiting for someone working to come up and ask me how may I be helped; I never was asked - although I was seen SEVERAL times. The fact that the employees saw me waiting and said NOTHING. So then I proceed to sit myself, as maybe they're too busy. When they ALL were completely free, I STILL WAS NOT TALKED TO OR ANYTHING..... this is absurd. I have NEVER walked into a BOA and get treated as such. I've been waiting over an hour, as there was a customer before me after they all freed up, however, again - no acknowledgement of my presence with her and i both waiting for a long period. Yet, people walking in after me received some type of acknowledgement. I would leave if i didnt waste so much time already AND actually need to be serviced.....

This atm just ate my debit card. Didn’t even electeonically “pull it in”. It just fell down into the machine. I’ve been on hold with BoA for an hour. The branch is closed.

Great customer service. Frances went out of her way to help me solve my banking problem. To the point where she pulled stamps out of her purse so I could mail a letter on time. She was sensitive to my time and allowed me to leave while she did some research. However, I had to wait 20 minutes to see her. She and the teller appeared to be the only ones working when I arrived. Physically, the appearance is run down compared to other, more updated, Bank of America branches. So I discounted a start because of the physical appearance. Customer Service gets a 5/5.

This kind of service is why I don’t bank with Bank of America. I arrived at 11:45am to cash a check. As I walk to the teller she says “ sir the teller line is down for 30 minutes”. Seems like management would have someone to cover the teller line for lunch breaks. Now that I see this branches reviews. This all makes sense.

Awful. Tried to come in to do a wire transfer. Were told to wait. Then after 20 minutes when I asked they said it would be a while longer. This is why brick and mortar banks are dying.