SouthState Bank

The Canton branch of what is now South State bank has been my bank for over 25years. Even with the inconvenience of few branches to visit for free ATM visits I have stayed with this bank because of the home town feel I previously experienced. Today I have been on hold for over 3 non consecutive hours without assistance. The one time the constant loop of reminder that I “can chat with a live customer care provider online” the call was redirected to an answering machine. I left work early to speak with someone at the branch. Only the drive through was open after 2. The manager came to the drive through window to say that the help I needed could not be provided in the drive through, the lobby would open the next day and she would call the police if I did not leave the drive through. That’s not service at all

If I could give this location zero stars, I would. They let a stranger walk into their location, deposit a check for $3,000, then two minutes later immediately withdraw it FROM MY ACCOUNT and the teller didn’t think that was suspicious. I didn’t even have $3,000 in my account, so now I have a charge back and that account is completely cleared in the negatives. How do you guys let this happen? What’s the point of having customers fill out signature cards if you don’t check them?

i cannot say enough about this bank! They are very kind and willing to help. When i was at a point where i needed a positive place to bank, i was referred to South State Bank and they have been the most positive influence on getting my business and my life back on track. The customer service is impeccable, right down to my transaction slips i receive inside the bank, that have a nice positive quote stamped on it! Thank you South State Bank for believing in me and treating me like i am a cherished customer. You're the best!

NICE HOMETOWN BANK.

Since retirement I’ve been Banking with South State Bank in Canton Georgia for several years. Other than not being able to make atm deposits which means you have to go there during business hours or have auto deposits I had no issues until recently.nMy deposits are traditionally in person or automatic however in January I was called to Florida to assist a friend who was passing away. I was written a check to help cover my cost to care for them while there. I did a phone deposit where the check is copied and deposited via your phone and online banking with the understanding it would take 2-3 days to be deposited into my account. This did not happen.nnI called the bank 3 times. First you are sent to a general number (not your branch) you go over the issue then get transferred to your branch. My first call after transfer was disconnected from the branch with no call back. Second call I spoke to a teller, put on hold for manager who then sent the teller back to say they would not deposit the check till the 29th of the month approximately 14 days after deposited!nI had the person that wrote the check call their bank and it had cleared their bank the day I deposited it.nnA 3rd call to the bank. Eventually the manager called me back. Regardless of my explaining the situation and reason for the deposit and that the check had already cleared I was still told they were holding the funds without release because they said this was not my normal activity & the fine print would tell me of such policies. I never saw anything about that when I read about such forms of deposits. (Remember I am retired & the check had cleared the bank it was written on). I had to have family deposit cash into my account to use to care for my friend who actually passed away five days before they released my funds! If I had known I could have simply cashed the check at the Florida bank it had been written on.nnAlthough I hesitated to write this review I felt it worth sharing for those who are retired and living on a fixed income in case you find yourself in a similar situation.nnI must say that I was appalled at this policy. And how it was handled. I was in a stressful situation caring for my friend that was passing and being responsible for their burial afterwards and the funds had already cleared the bank they were written on. Of course they made profits from the funds I deposited that they held for nearly two weeks while my situation was made even more stressful. Sad how callous financial institutions can be but I’m thankful I had family that was able to help me by making deposits into my account during that time.nnJust be aware. If I ever need to make another online deposit I’ll call first to make sure they’ll release it to my account within 2-3 days.n(Two stars only because my other transactions have been fine but this one was criminal from my point of view and not handled well.) bottom line...if the check cleared why was it not released into the account!