AdventHealth DeLand Medical Office Building

My husband was in the hospital all the staff was great in each area. The last place my husband of 34 years was the 3 W nurses were fantastic in his care.

This place is a freaking joke. They messed up my MRI scan so they had to X-ray part of my body and now are charging me for their screw up. I disputed the charges 7 months ago and haven’t heard one thing from the hospital. I’ve called twice to ask who I can speak to and they said no one. The complaint goes to multiple people to review. There isn’t one person responsible for communicating results of disputes. What kind of place operates like that. You should have someone in charge managing the disputes. I will never go there again. Complete incompetence on all ends!

One star is extremely generous but I don't have a choice as there is no option for a lower rating which would be more appropriate. I was admitted to test for suspected heart problems although I consistently maintained that it was nothing more than sever acid reflux. Over the next 20 hours I was poked, prodded, tested and humiliated every way possible running up a bill of $16,000.00!!! In the process, I had three sever acid reflux incidents which I reported and was completely and utterly ignored. Here I am being evaluated for possible heart problems, I report to the nurse that I am having severe chest pains and the nurse leaves the room and no one returns for over an hour!!! What if I was having a heart attack? I could have been laying on the floor thrashing around and no one would be the wiser since the nurse never reported that I was having chest pain. The level of incompetence I observed was beyond belief. I am going to give one example but there were many more (beyond the nurse abandoning me). A nurse took a gel capsule with time release pellets and opened the capsule, poured the pellets into a cup of water and handed it to me. I did not know what the medication was but I tried to swallow it. The problem is that the pellets sink to the bottom and do not come out. After two glasses of water, I simply wanted that nurse out of my room so I handed the cup back. She didn't even look to see if the medicine had been consumed. The capsule was designed to be ingested whole, not opened and poured into a glass of water. After that I was informed I was informed the doctors wanted to perform one more test before releasing me. The test was scheduled for 8 hours later!!!! After 2 hours I had simply had enough and discharged myself from the hospital hoping I would NEVER again have to go there again. People, if you have to be hospitalized, PLEASE go to Daytona Beach or Orlando. Medicare gives Advent health 2 stars. There a facilities in Daytona and Orlando with 4 and 5 stars. I hope my review helps someone avoid the incompetence I encountered.nnEnd of story: after running up such a huge bill and administering every test possible, there was NO finding of heart related problems. The problems were in fact nothing more than sever acid reflux as I had maintained all along. I am now seeing an internist to deal with that problem.

The RN Cheryl working this afternoon was AMAZING to say the least!! She brought my little one and myself a drink and water and snacks. After a long troublesome day I thank you!

The nurses on the second floor were awesome, very down to earth, very comforting they made me feel like I was important and it showed in all they did all day long for me. My first time at this hospital and is now my chosen hospital. Dr. Donohoe, Dr. Ahmed, nurse Nancy, Laura, even the dietary Dept was awesome I can't remember everyone's name but they freaking ROCK! Thank you for an awesome experience for a bad time in my life!