Bank of America (with Drive-thru services)

As a business owner I always prefer to give a review in person and in private to the manager or corporate. But sadly, communication with Bank of America has been impossible. Unless you have an account and use your mobile and online account, and even then, it would be really hard to get a human resource to help you.nnI tried for almost an hour to get someone at the location on the phone and no answer. Extremely important because a deposit was made to one of our agencies and no deposit slip was given to us and I cannot verify the deposit since it is not my account.nnThat is why I won't take my businesses or recommend Bank of America. Sorry. I love a bank where my banker is at a phone call away.

I’ve been to this Bank of America twice in the last week, and both times was highly disappointed. The first time I was there (Wednesday, Dec. 16th) it was 10:37 when I arrived (I looked back at a text message I sent to someone when I arrived) and the line was pretty long, probably 6-7 people in front of me. There were three tellers there when I walked in, but two of them left their stands after they were done assisting the people in front of them. I watched them go into back rooms, drive through, walk back and forth, etc etc while 1 person was manning the teller line while the line was now about 4 people behind me and the same 6 in front of me. All I needed to do was withdrawal and I left that location at 11:08, meaning I had to wait half an hour to do a withdrawal (it was a substantial withdrawal so the drive through or ATM wasn’t an option). I generally give people the benefit of the doubt but there was no reason a second person and possibly even a third should have been there the entire time to get people in and out. As I finally was doing my banking the teller gave me an appointment for today (December 18th) for 9am for some other things I have to do with my account. Well, I show up for my appointment just now and I’m stopped by the guard telling me that the lobby is closed today, but the drive through is open. The courteous thing to do would be to contact the people who have their appointments with you and let them know so they don’t come all the way there to be turned away. I just moved 5 minutes from this location and I’m already very frustrated in the service. It makes me tempted to close my account and move over to Chase with my husband. So frustrating!

Raqel Albaran was very professional and courteous. Unfortunately for the people that live in this area, she doesn't actually work at this branch. The people that work there are the most miserable, abrasive bunch of people I've seen in one place. Fourtunatly for me I don't live in this area and have to deal with these people regularly.

Only Bank of America around here with a working drive thru service and efficiency. Now don’t go inside, inside is a mess...

I really do wish that something could be done about the service when a person is there to be seen ..the only black lady is so dam rude..like she owns the place....don't know how to treat a costumer...I hate that this is the only one in Fort pierce.....