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HSA Bank

1515 N River Center Dr, Milwaukee, WI 53212, USA

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Detailed Information

Place Types Bank
Address 1515 N River Center Dr, Milwaukee, WI 53212, USA
Coordinate 43.0503605,-87.911798
Website http://www.hsabank.com/
Rating 2.5
Compound Code 332Q+47 Milwaukee, WI, USA

Openning hours

Monday 7:00 AM – 7:00 PM
Tuesday 7:00 AM – 7:00 PM
Wednesday 7:00 AM – 7:00 PM
Thursday 7:00 AM – 7:00 PM
Friday 7:00 AM – 7:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Matthew Fleming (05/05/2019)

This is the worst bank, and one of the worst businesses, I have ever encountered in my life. I wanted to invest my HSA balance via an Ameritrade account, which should be possible according to their terms and website. But I couldn't do it, apparently because my account was set up incorrectly in the first place. HSA Bank said this was because the account had been set up through my business' benefits coordinator (a third party), but the coordinator said he had nothing to do with it. The bank promised him and me that it would be fixed, but it never was. They repeatedly promised that they would call me back to confirm that it had been, but they never did. This process consumed months of elapsed time and hours of phone time.nnBeyond that, these guys are Neanderthals. To make a contribution, you have to fill out and upload an Excel spreadsheet which has to be formatted precisely or the process fails. It's complicated enough that they have to talk you through it on the phone. Apparently they couldn't be bothered to design some user-friendly web forms.nnThere are much, much better HSA custodians.

Marta Wyngaard (06/14/2018)

I need to transfer some money, but I can not reach a human being because the phone number is connected to an automated system. It goes from point A to point B and you never get to a person that can answer a question.nWho told this business that saving in one operator will bring them more customers, or good reputation?nMy case is different. The person that designed the program for this phone or is cheap, or does not understand customer service, nor the variables, for example mine that does not fit any of the wonderfully bosex they created...nIt is 4:23 PM, and I have tried for several minutes, and each step, I have to do something else...and I get stack, and have to start again.nThis is a bank who does business with your money but when you need help it can not help you?nIf I were you, I will chose another bank immediately.nThey are fast to take your money, they are very slow to make you feel you are a valuable customer.nAnd when employees are sent to put a good review , is a bad sign...