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Detailed Information
Openning hours
  • Monday 9:00 AM – 5:00 PM
  • Tuesday 9:00 AM – 5:00 PM
  • Wednesday 9:00 AM – 5:00 PM
  • Thursday 9:00 AM – 5:00 PM
  • Friday 9:00 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed
Photos
First Citizens Bank
First Citizens Bank
Reviews
Ashley Lane (11/01/2020)
If you want help after your loved one has passed, I would not go to this bank...ever. Deb was beyond rude and no sympathy for such a hard time. Did things she shouldn’t have and per “banks policy’s” which was a lie and wrong. Awful customer service. Switching all of our accounts somewhere else.
Kati (10/22/2020)
Unprofessional branch manager, very rude. The one teller, Alex Karr, apparently can’t do anything without someone holding his hand and looks like he hasn’t washed his hair in a month. Alex also apparently antagonizes customers just for kicks. This explains a lot.
samantha guy (07/30/2019)
They change THEIR policies everytime YOU speak to THEM just for THEIR fancy my 71 grandma got called a lier over and over THEIR RUDE. Shes been getting money sent their for 25 years or longer and for the last couples months they have been holding her money 4 days longer than normal causing her to be over draft constantly and making her bills LATE and bringing to much stress on her.. WHERE IS JOSE HES VERY NICE AND HE HELPS HER WHEN THIS OCCURS THESE PEOPLE R RIDICULESS N I AGREE THEY R ON A MISSION TO RUN AWAY ALL THE LOYAL CUSTOMERS WHO HAVE BEEN THEIR 20 YEA R S OR SO
chuck chartraw (06/04/2019)
First Citizens Bank (formerly Guaranty Bank) has gone from the finest consumer bank in town to the absolute worst. The local staff are as nice as ever however the dramatic change in policy/procedure/customer service and Fees had made this bank and what is left of the local chain a misery to deal with. They are clearly on a mission to chase away all local customers. As they agreed to service the customers as part of the takeover they could not outright shed the local customers. Instead they have made it as difficult and as expensive as possible to bank with them in an effort to wind down any local responsibly and to be able to take the outstanding loans and debt they bought back to the southeast where the bank is located and service from there. I'm quite sure the local staff has been sung a different tune and I feel bad that their customer relationships are damaged every day when the home office does something else to inconvenience customers that have grown to trust local staff. Anyway the bank should be avoided at all cost. Or if you are vindictive, open a small account and use it the minimum amount to keep it open thus delaying their hope of withdrawing from the area.
Connie Guerrero (08/10/2019)
It seems like there is hardly any staff each time I’ve gone in, but they try to get things done in a timely manner.
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